What to expect

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All consultations are individual and one to one with your physiotherapist. We do not divide time amongst other clients.

You may be required to remove some clothing so that the area of interest can be examined properly. Loose fitting clothing is best and if you prefer not to undress, bring a pair of shorts and a singlet that can be rolled up or moved easily.

You don’t need a GP referral to visit a physiotherapist, unless you are going through Workers Compensation or Motor Vehicle Accident insurance claims.

We have a HICAPS machine for direct claiming with your health fund. Physiotherapy is not covered by Medicare unless you are on an Enhanced Primary Care (EPC) program through your GP.

Your First Visit

Your Physiotherapist will complete a detailed assessment process to determine the cause of your problem. A treatment plan will be formulated and treatment commenced. If your problem is particularly complex, the bulk of the treatment process will take place in the following session.

Please allow one hour for your appointment, but it is best to arrive an extra 10-15mins early to complete some necessary paperwork.

Your Physiotherapist will discuss the reason for your visit and the history of the problem. It might be useful to consider the answer to the following questions you are likely to be asked:

  • What is the area of concern?
  • What does it feel like?
  • What makes the problem better or worse?
  • How do you sleep?
  • How do you feel throughout the day from waking to going to bed?
  • What are your goals for physiotherapy?
  • Do you have any other symptoms like pins and needles, tingling or numbness? Incontinence? Breathing issues? Gastro-intestinal upsets?

You will undergo a biomechanical (movement) assessment of the problem and a treatment plan formulated.


Compensable clients

This includes clients whose treatments are covered by a motor vehicle insurance claim, Department of Veteran Affairs and WorkCover. You will need to provide:

  • Your GP’s referral, including injury date and the area of injury.
  • Your claim number (if applicable).
  • Address and contact details of your insurance company.
  • Please be aware that If your claim is not accepted or if your cover is withdrawn, you will be liable to cover the cost of your treatments and any outstanding fees incurred.
  • Test results – Xrays, MRI, CT’s and the report.
  • Shorts & singlet.
  • Women: It’s best to wear a regular bra that doesn’t cover much of your spine.
  • Footwear – particular orthotics you wear (or “should” wear) and footwear that could be contributing to your problem.


Follow-up Visits

Standard follow-up visits are 30 minutes, but they can be extended to 45 or 60 minutes as required.


What to bring?

  • Test results – Xrays, MRI, CT’s and the report.
  • Shorts & singlet (we have spares if you forget).
  • Women: It’s best to wear a regular bra that doesn’t cover much of your spine.
  • Footwear – particular orthotics you wear (or “should” wear) and footwear that could be contributing to your problem.


Cancellation & No-Show Policy

Our time is valuable to us and to clients on our wait list. We require 24 hours notice for cancellation of your appointment so your time may be filled by someone on the waiting list.

Sometimes we encourage you to book appointments in advance to achieve a highly desired appointment time. We are happy if you decide early on that you no longer require the appointment. If we are not given reasonable notice of at least 24 hours prior to cancellation, a $25 cancellation fee will be charged. Thank you for your understanding.

If you do not call and cancel or reschedule you may be charged the full cost of the missed appointment.

Book an online appointment

You can call us during business hours to book your consultation or classes or you can book here. If the times shown online do not suit, please phone us

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